Built because: "The more escalation guidance you add, the more often Fin escalates."
Where Fin stopped, and what the human inherits
Kettle's support desk runs Fin. A customer's export breaks, Fin fixes it, then a guidance rule sends her next question to a human. That human inherits the transcript and nothing else.
The bet: showing Fin's decision and citation at the handover cuts the first minute of re-asking. You take the seat below.
A designed scenario. Kettle is fictional and nothing on this page calls a model.
Designed scenario, not a recording of Fin's product.
Fin is answering this conversation.
The replay did not start.
This page was opened from the file system, so the browser refuses to load its module script and the scenario cannot be fetched. Serve this directory over HTTP and reload.
d-021 · The handover contract field set, kept or revised
- Decision
- All five contract fields stand, and confidence stays in a fixed form.
- Because
- Each was put to three tests against the rendered card, not the JSON.
- Rejected
- Merge whatWasSaid into whatNotToRepeat
- Would measure
- Whether whatWasSaid earns its place on scenario 2.