Built because: "When escalating due to a guideline match, we cite the specific guideline."
Your model knows why it stopped. Your human does not.
Fin decides whether to escalate, records why, and names the guideline that fired. The person who picks the conversation up gets none of it. They get the transcript, scrolled back, and they start again.
This is a concept for what Fin owes a colleague when it stops. Five fields, handed over at the moment of escalation, instead of a transcript to scroll back through. One of them is something Fin already computes and cites. The other four are the proposal.
Take over a conversation
A designed scenario on a fictional support desk. Nothing here calls a model.
d-010 · Gate 1: concept B, The Handover
- Decision
- Gate 1 chose concept B, the handover, seen from the receiving human.
- Because
- Fin's escalation data dies at the human end: a gap in shipped product.
- Rejected
- C · The Failure Ledger
- Would measure
- Whether a reviewer recognises the gap in their own product.